FREQUENTLY ASKED QUESTIONS
Do you ship internationally?
We sure do! However, we will not be able to cancel or refund any international orders. Once you have received a shipment notification, the order is out of our hands. All buyers must be aware of, and adhere to, all local laws and regulations when making purchases from Voyage Bladeworks. If you would like to purchase any of our products and are not sure if they will be legal in your location, it is a good idea to find out first. We are unable to re-ship any orders seized by customs or non-delivered packages outside of the United States.
Are your knives legal where I live?
Honestly, we’re not sure. A good place to start is the American Knife & Tool Institute page here: https://www.akti.org/state-knife-laws/ or the KnifeUp page here: https://knifeup.com/knife-laws/
Unfortunately none of us here at Voyage Bladeworks are attorneys, so you should contact your local law enforcement or check your state and local laws for the most up-to-date laws regarding knives. Voyage Bladeworks LLP shall not be held liable for any knife purchases that are not legally allowed to be purchased or carried in your particular location.
What is your return/refund/warranty policy?
Warranty:
Voyage Bladeworks LLP warranties all of our products against manufacture defects. Any product that we deem defective due to manufacturing defects will be repaired, replaced, or refunded at our discretion. Our warranty does not cover normal wear-and-tear, extreme or inappropriate usage (i.e. using your knife as a screwdriver/pry/hammer/anything else other than a cutting tool,) or modifications. Our warranty also does not cover rust or lack of tool maintenance (regularly cleaning and lubricating your knife properly.) If you have an issue with any of our products, send us an email at info@voyagebladeworks.com and we will do our best to work with you.
Returns:
We will accept returns for Voyage Bladeworks products on a case-by-case basis within 14 days of the buyer receiving the item(s) as long as said item(s) are returned in brand new condition with no signs of wear or use, and there are no manufacturer defects. Please note that shipping and payment processing fees will not be refunded.
Returns are part of the warranty process, and do not cover “buy it, try it, return it” cases. We stand behind all of our products and reserve the right to refuse a return/refund that is not due to manufacturing defects. If you would like to initiate a return, please email us at info@voyagebladeworks.com
Please include your order number and the reason for the return. We will not accept any returns until we have been contacted first and have confirmed the return process. Unless there is a manufacturing defect in the item, return shipping will not be paid for by Voyage Bladeworks.
Returns initiated for any reason other than manufacture defect will be of the full item cost, minus processing and shipping fees and a 10% restocking fee. Any items showing wear that are accepted as a return will also incur a 25% restocking fee as the item will be sold as “used.”
Voyage Bladeworks LLP reserves the right to refuse any return requests at our discretion.
Refunds:
We are unable to issue any refunds or cancel any items on pre-order products while they are in production. Refunds will be issued on a case-by-case basis. Sale items, mystery packs, and “classes” will not be refunded and all sales are final. Approved refunds for pending orders will be of the full order cost, minus processing fees.